Reservations

A reservation shall only become valid once it has been confirmed by us in writing (including via email).

Payment

Deposit

Once the booking has been confirmed, a down-payment of 50% of the total cost shall become due immediately.

Final payment

The sum remaining must have been paid one week before your arrival at the latest.

Account holder: von der Heydt GmbH & Co.K.G.
Bank: Sparkasse Mittelmosel
Account: 421610
Sort Code: 58751230
IBAN: DE42587512300000421610
BIC: MALADE51BKS

The prices valid as of 01/05/2015 render all previous pricing information invalid. Arrangements made before this date remain valid.

Arrival

Arrival from 14:00 onwards or by a time agreed by telephone on mobile telephone number: +49 151 - 22667800.

Departure

Departure by 10:00 in the morning at the latest.

Cancellations

Cancellations can only be accepted in written form.

Please write to:
Harald Wolter
Grabenstrasse 4
D-54470 Bernkastel-Kues

Or by email to:

Of course, instead of cancelling, clients are welcome to name another visitor. The cancellation fee will be offset against the deposit. We recommend that you organise travel insurance for withdrawal/cancellation.

Cancellation fee

In the case of booking cancellation or no-show, there is a moderate charge for the preparations made and expenditure involved. The cancellation fee is € 30.00.
The following charges apply (reference date = booking confirmation date):

Cancellation up to 45 days before arrival: free of charge
Cancellation up to 14 days before arrival: 50% of the total rent
At any point thereafter and in the case of no-show: 80% of the total rent

If the holiday accommodation which you have reserved can be rented to someone else, the cancellation fee will be refunded (minus the administration fee of € 30.00).

Jurisdiction

The place of fulfilment and the place of jurisdiction for both parties is Bernkastel-Kues.

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