Reservations

A reservation shall only become valid once it has been confirmed by us in writing (including via email).

Payment

Deposit

Once the booking has been confirmed, a down-payment of 50% of the total cost shall become due immediately.

Final payment

The sum remaining must have been paid one week before your arrival at the latest.

 

Account holder: von der Heydt GmbH & Co.K.G.
Bank: Sparkasse Mittelmosel
Account: 421610
Sort Code: 58751230
IBAN: DE42587512300000421610
BIC: MALADE51BKS

 

The prices valid as of 01/05/2015 render all previous pricing information invalid. Arrangements made before this date remain valid.

Arrival

Arrival between 3 p.m. and 5 p.m. If you would like to arrive after 5 p.m., please let us know. Your key will then be made available to you in a key vault.

Departure

Departure by 10:00 in the morning at the latest.

Cancellation

Cancellation up to 31 days before arrival: free of charge
Cancellation up to 30 days before arrival: 70 % of the total rent
Cancellation up to 3 days before arrival and in the case of no-show: 100 % of the total rent

Cancellations are only accepted in writing.
Please write an email to:  

It is recommended that you take out travel cancellation insurance.

Jurisdiction

The place of fulfilment and the place of jurisdiction for both parties is Bernkastel-Kues.

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